This Privacy Policy explains what information we collect when you use crackodileandfriends.com and shop.crackodileandfriends.com, how we use it, and your rights regarding that information.

We don't sell your data. We don't rent it. We collect what we need to run this operation and nothing more.

Legal entity: Crackodile and Friends LLC, a Pennsylvania limited liability company.

When you make a purchase: Your name, email address, shipping address, billing address, and phone number (if provided) are collected through Stripe at checkout. We receive order details and shipping information. We do not receive or store your full credit card number — that is handled entirely by Stripe.

When you sign up for our email list: Your email address and any name you provide.

Automatically through site analytics: We use Google Analytics (GA4) to collect anonymized data about how visitors use our site. This includes pages visited, time on site, general geographic location (city/region level), device type, and traffic source. This data does not identify you personally.

Cookies: Google Analytics uses cookies to distinguish users and track sessions. Stripe uses cookies during the checkout process for security and fraud prevention. We do not use additional tracking or advertising cookies.

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Contact you about your order if there is an issue
• Send promotional emails if you have opted in (you can unsubscribe at any time)
• Understand how our website is being used and improve it
• Comply with legal obligations

We do not use your information for automated decision-making or profiling.

We work with the following third-party services that may process your data:

• Stripe — payment processing. Your payment information is governed by Stripe's Privacy Policy at stripe.com/privacy.
• Google Analytics — website analytics. Data is anonymized and governed by Google's Privacy Policy.
• USPS — your name and shipping address are shared with USPS to fulfill your order.
• Email service provider — your email address is stored with our email platform for communications you have opted into.

We do not share your personal information with any other third parties, advertisers, or data brokers.

Order records are retained for a minimum of 7 years for accounting and tax purposes, as required by Pennsylvania law. Email subscriber data is retained until you unsubscribe. Analytics data is retained per Google Analytics default settings.

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing emails at any time via the unsubscribe link in any email

To exercise any of these rights, contact us at the address below.

Our website and store are intended for users 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

Our website uses HTTPS encryption. Payment processing is handled entirely by Stripe using industry-standard security protocols. We take reasonable precautions to protect the data we hold, though no transmission over the internet can be guaranteed 100% secure.

We may update this Privacy Policy from time to time. Changes will be posted to this page with an updated date. Continued use of the site after changes constitutes acceptance of the updated policy.

For privacy-related questions or requests: